Frequently Asked Questions
for Sunflower Spa
We’re here to answer any of your questions about our spa and services: look below for answers to some of our most frequently asked questions. If you don’t find what you’re looking for here, contact us via phone and we’ll work with you to ensure you have the best experience possible with us.
Note: Arriving late may deprive you of precious treatment time as your appointment will end at the originally scheduled time as a courtesy to the next guest.
Frequently Asked Questions
How Do I Request an Appointment Online?
For your convenience, we offer an easy way to request your appointment online from anywhere and at any time! You can browse our service offerings, select your desired staff member, and request your appointment from your computer, smartphone or tablet. Your request will be reviewed by us, and we will get back to as soon as possible with a confirmation of your appointment. Online requests for same-day appointments are available 2+ hours before the desired appointment time. Please note that appointments are not set until you receive a confirmation from us.
What is Your Cancellation Policy?
Guests canceling less than 24 hours in advance will be charged 50% of the scheduled service regardless of the reason for canceling. We realize spontaneous changes in plans (and illness) do occur; we appreciate your understanding in providing partial compensation for our top-notch staff who rely on a busy schedule for a rewarding career. This policy helps us retain great employees. When making a reservation, we ask that you provide a credit card number for verification.
What Amenities Do You Offer?
Our spa is warm and inviting with a cozy relaxation area and well-stocked changing rooms to make sure you’re comfortable. A plush robe and spa sandals are provided for each client who receives spa services such as massage, body treatments, and facials. We provide refreshments for all our guests, including a variety of teas, fruited water and/or a glass of wine for you to enjoy before, during, or after your services.
What Should I Wear?
In general, we recommend wearing comfortable and breathable clothing to make the most of your services. While body massages and treatments are best enjoyed without the constraint of clothing, we do respect your privacy by using sheets and large towels to cover parts of the body that we are not working on. Our therapists are skilled in correct draping procedures to ensure your complete comfort at all times. However, if you wish to wear undergarments, you are free to do so.
What Should I Do with My Jewelry?
While we would recommend you remove any jewelry prior to visiting the spa, we know that’s not always possible. The organza pouch provided in each locker can hold your valuables, including your jewelry, while you are here. If you are comfortable leaving them in your locker, please do so. Otherwise, you may take them to the treatment room with you. If so, please be sure to take them with you again when leaving the treatment room.
Are Children Allowed at the Spa?
To ensure the most rejuvenating experience for all our guests, we ask that you leave your children at home. Children ages five and up are welcome in the spa provided they are having treatments and must be accompanied by an adult at all times.
What Time Should I Arrive?
Please arrive 15 minutes prior to your treatment time so we may begin your service at the scheduled time. Arriving late may deprive you of precious service time, as your appointment time will still end as scheduled out of courtesy to the next guest.
Do You Have Shower Facilities?
We have men’s and women’s locker rooms with private showers. All guests receiving either massage, facials, or body treatments are welcome to take a warm shower before or after your treatment. If you would like to shower first, please arrive early to allow time for you to clean off and relax.
What is Expected of Me During My Treatment?
This is your time, and you should enjoy it to the fullest. If you would like to change the temperature of the room, the pressure of the massage, or the volume of the music, just tell your therapist. We want you to make the most of your treatment and relax during your time with us!
Is It Customary to Leave a Gratuity?
If you are satisfied with your service, it is customary in the spa industry to leave a 15-20% gratuity for your technician. Tips are always appreciated and are not included in our service prices.
Do You Sell Gift Certificates Online or By Phone?
Yes! You can purchase a gift card online, by phone, or at the spa.
Do You Offer a Reward Program?
Do You Offer a Spa Membership Program?
Yes, learn more about our spa membership programs that offer unique benefits. We offer two options: SPA or VIP.